Last updated: July 2026
GT Couriers UK Ltd (“GT Couriers”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.
1. Who we are
GT Couriers UK Ltd is the data controller responsible for the processing of personal information collected through this website.
Registered Office
Building 233 (Ordnance House)
West Hallam Storage Depot
Cat and Fiddle Lane
West Hallam
Derbyshire
DE7 6HE
Email: ops@gtcouriers.co.uk
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the email address above.
2. Personal information we collect
Depending on how you use our website or communicate with us, we may collect:
- your name (if you provide it);
- your email address;
- your telephone number;
- your company name (where applicable);
- information contained in any enquiry or correspondence;
- your IP address;
- approximate geographical location derived from your IP address;
- browser type and version;
- operating system and device information;
- referral source;
- pages viewed;
- date and time of your visit;
- information about how you interact with and use our website, including pages viewed, navigation paths and time spent on the website;
- details of how you navigate our website;
- telephone call information, including the date, time, duration and whether a call was answered; and
- any other information you voluntarily provide.
We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent where required, we will delete that information as soon as reasonably practicable.
3. How we collect information
We collect personal information when:
- you browse or use our website;
- you submit an enquiry or complete a form on our website;
- you contact us by email or telephone;
- you request a quotation or information about our services;
- you interact with cookies or similar technologies (subject to your cookie preferences where required); or
- you otherwise communicate with us.
Some information is collected automatically through cookies, web beacons and similar technologies to help us understand how visitors use our website and to improve its functionality.
4. Information collected through our online forms
Depending on how you interact with our website, we collect different categories of personal information through our online forms. We only collect information that is relevant and necessary for the purpose for which it is provided.
Request an Estimate
When you submit a Request an Estimate, we may collect:
- your name;
- company name (where applicable);
- email address;
- telephone number;
- collection and delivery locations;
- details of the goods or services for which you require a quotation, including parcel or freight information where provided;
- preferred collection or delivery dates;
- any additional information you choose to include.
We use this information to:
- prepare and provide a quotation;
- respond to your enquiry;
- assess your service requirements;
- communicate with you regarding your quotation; and
- maintain records of quotations provided.
The lawful basis for this processing is our legitimate interests in responding to business enquiries and, where appropriate, taking steps at your request before entering into a contract.
Contact Us form
When you submit a Contact Us form, we may collect:
- your name;
- email address;
- telephone number (if provided);
- company name (where applicable); and
- the contents of your message.
We use this information to:
- respond to your enquiry;
- provide customer support;
- manage our business communications; and
- maintain records of correspondence where appropriate.
The lawful basis for this processing is our legitimate interests in responding to enquiries and providing customer service.
Newsletter subscription
If you choose to subscribe to our Mailchimp newsletter or marketing communications, we may collect:
- your name (where requested); and
- your email address.
We use this information to send newsletters, company news, service updates, promotional offers and other marketing communications that you have requested.
Where required by law, we will only send electronic marketing communications with your consent. You may withdraw your consent or unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at ops@gtcouriers.co.uk.
The lawful basis for this processing is your consent.
Account Application
When you submit an Account Application, we may collect information including:
- your name;
- company name;
- company registration number (where applicable);
- registered and trading addresses;
- billing address;
- contact names;
- email addresses;
- telephone numbers;
- financial or credit-related information where required to assess an application;
- VAT registration number (where applicable); and
- any other information requested within the application form.
We use this information to:
- assess your application for a customer account;
- verify your identity and business details;
- carry out credit checks where appropriate;
- establish and administer your account;
- provide our services;
- issue invoices;
- maintain financial records; and
- comply with legal and regulatory obligations.
The lawful bases for this processing include taking steps prior to entering into a contract, performance of a contract, compliance with legal obligations and our legitimate interests in administering customer accounts and managing commercial relationships.
Information relating to consignments and deliveries
In the course of providing our courier and logistics services, we may process personal information relating to the senders and recipients of consignments. This information is typically provided to us by our customers and may include:
- names;
- business names (where applicable);
- collection and delivery addresses;
- email addresses;
- telephone numbers;
- delivery instructions;
- proof of delivery information, including signatures where applicable; and
- other information necessary to collect, transport and deliver consignments safely and efficiently.
We process this information solely for the purposes of:
- arranging collections and deliveries;
- transporting and delivering consignments;
- communicating about collections or deliveries where necessary;
- providing proof of delivery and shipment tracking;
- managing customer accounts and responding to service enquiries;
- complying with legal, regulatory and contractual obligations; and
- establishing, exercising or defending legal claims where necessary.
Where customers provide us with the personal information of senders, recipients or other third parties, they are responsible for ensuring they have the appropriate authority or lawful basis to share that information with us.
Our lawful bases for processing this information include the performance of a contract, taking steps prior to entering into a contract, compliance with legal obligations and our legitimate interests in operating and administering our courier services efficiently and securely.
Accuracy of information
Please ensure that all information you provide through our online forms is accurate and kept up to date. If your personal information changes, please notify us so that our records remain accurate.
5. How we use your information
We use personal information to:
- respond to enquiries;
- provide courier and logistics services;
- prepare quotations;
- administer customer accounts;
- improve our website and services;
- monitor website performance;
- analyse website traffic and visitor behaviour;
- maintain website security;
- prevent fraud and misuse;
- comply with legal obligations; and
- establish, exercise or defend legal claims.
We only process personal information where we have an appropriate lawful basis under UK data protection legislation.
6. Lawful bases for processing
We rely on one or more of the following lawful bases:
- your consent;
- performance of a contract or steps prior to entering into a contract;
- compliance with a legal obligation; and
- our legitimate interests, including operating, improving and securing our website and business, provided these interests are not overridden by your rights.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to ensure the website functions properly, improve your browsing experience, remember your preferences and help us understand how visitors use our website.
Cookies are small text files placed on your computer, smartphone or other device when you visit a website. They enable websites to recognise your device and remember certain information about your visit.
We use the following categories of cookies:
Essential cookies
These cookies are necessary for the operation and security of our website. They enable core functionality, such as remembering your cookie preferences and ensuring the website operates correctly. Because these cookies are essential, they cannot be disabled through our cookie preference tool.
Analytics and statistics cookies
With your consent where required, these cookies help us understand how visitors interact with our website by collecting information about website usage, visitor numbers, navigation patterns and website performance. The information collected is used to monitor and improve the functionality, performance and user experience of our website.
Tag management technologies
We use tag management technologies to manage and deploy website scripts and services efficiently. These technologies support the operation of website functionality and may facilitate analytics or other services depending on the cookie preferences you have selected.
Managing your cookie preferences
When you first visit our website, you will be presented with a cookie banner that allows you to:
- accept all cookies;
- reject non-essential cookies; or
- customise your cookie preferences.
You may change or withdraw your consent for non-essential cookies at any time using the cookie preference tool available on our website.
Most web browsers also allow you to control, block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality and performance of the website.
For detailed information about the specific cookies currently used on our website, including their purpose, provider and retention period, please refer to our Cookie Policy.
For information about how we process personal information collected through cookies and similar technologies, please see this Privacy Policy.
8. Telephone enquiries
If you contact us by telephone, we may keep a record of:
- your telephone number;
- the date and time of your call;
- the duration of the call;
- whether the call was answered; and
- information necessary to deal with your enquiry.
This information helps us monitor service quality and respond effectively to customer enquiries.
9. Sharing your information
We may share personal information with:
- website hosting providers;
- IT service providers;
- analytics providers;
- telecommunications providers;
- payment providers where applicable;
- professional advisers;
- insurers;
- regulators;
- law enforcement agencies;
- courts; and
- government authorities where required by law.
All third parties processing personal information on our behalf are required to keep it secure and use it only for authorised purposes.
We do not sell your personal information.
10. International transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection legislation, including where appropriate:
- adequacy regulations;
- the UK International Data Transfer Agreement (IDTA);
- the UK Addendum to the European Commission’s Standard Contractual Clauses; or
- another legally recognised transfer mechanism.
11. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax and accounting requirements.
Retention periods vary according to the nature of the information and our legal obligations.
12. Keeping your information secure
We use appropriate technical and organisational security measures designed to protect personal information against accidental loss, unauthorised access, misuse, disclosure or alteration.
While we take reasonable steps to safeguard information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate information;
- request erasure in certain circumstances;
- request restriction of processing;
- object to processing based on legitimate interests;
- request data portability where applicable;
- withdraw consent at any time where processing relies upon consent; and
- object to certain automated decision-making where applicable.
Requests should be sent to: ops@gtcouriers.co.uk
14. Complaints
If you are dissatisfied with how we process your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
15. Third-party websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing any personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or our website.
The latest version will always be available on this website together with the date of the most recent revision.